Or write directly to osmankantarcioglu@hotmail.com.
My stories are not generating
Open Settings and check that Send my answers to Gemini is on. With it off, Viola writes on your device instead, which is by design. If it is on and nothing arrives, you are probably offline: saved stories still play, new ones need a connection.
There is no narration
Narration is produced the first time you press play on a story and then kept on the device. If a story shows "audio unavailable", the request did not complete. Try again with a connection, and the audio is saved for offline listening afterwards.
I paid and Viola still says free
Settings, then Restore purchases. Use the same Apple ID you bought with. If it still does not flip, write to us and mention the date of the purchase.
How do I cancel?
Subscriptions are managed by Apple, not by us: open the App Store, tap your photo, then Subscriptions. Cancelling stops the next renewal and you keep Premium until the period ends.
Delete everything
Settings, scroll to the bottom, Delete my data. It removes your profile, stories, affirmations and saved audio from the device and from our servers at once. There is no undo and no copy kept.
Is my writing private?
There is no account and we never ask for your email, so we do not know who you are. The Privacy Policy lists exactly what leaves the phone and what never does.